How to Return a Product
  1. Sign in to your Adezon Account, select Your Orders.

  2. Click ‘View’ link under ‘Actions’.

  3. Select the item you wish to return.

  4. Call Customer service at 9801880900 for ‘Return Request’ form and clearly describe the reason for return.

  5. Pack your Adezon parcel securely, with the product in the original and undamaged manufacturer’s packaging along with any accessories, manuals, free items, etc. as delivered.

    Print and secure the ‘Return Label’ on the return package. Alternatively, you can write the Return Tracking and Return Order Numbers on a paper and paste it on the return package.

  6. Based on the location, head to your nearest drop-off point or wait for collection by our pick-up service.

Returns Policy

Returns Policy

  1. If your product is damaged, defective, incorrect or incomplete at the time of delivery, please file a return request on the app or website within 14 days for AdezonMall items and 7 days for non-AdezonMall items of the delivery date
  2. For selected categories, we accept a change of mind: Men’s Fashion, Women’s Fashion, Men’s bags, Women’s bags, Luggage & Suitcase, Bedding, Bath. Exceptions are women’s intimate apparel, men’s innerwear, swimwear, eyewear, jewellery, watches, duffel bags, shoe-care.
  3. For device related issues after usage or the expiration of the return window, seller warranty or brand warranty could be given by the seller. For seller warranty, please contact the seller. The contact details of the seller can be found on the invoice.

 

Phones and Tablets
Phones, Tablets, Earphones & Headsets

AdezonMall items: 14 Days; Return and refund

Non-AdezonMall items: 7 Days; Return and refund

Not eligible for return if the item is “No longer needed”

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For device-related issues after usage please contact the brand warranty provider directly (if applicable).

Mobile & Tablet Accessories

AdezonMall items: 14 Days; Return and refund.

Non-AdezonMall items: 7 Days; Return and refund.

Not eligible for return if the item is “No longer needed

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For device-related issues after usage please contact the brand warranty provider directly (if applicable).

Computing & Gaming
Laptops, Components, Processors, Projectors, Storage, Printers, Scanners, Headsets, Headphones, Speakers, Consoles & PC / Video Games

AdezonMall items: 14 Days; Return and refund.

Non-AdezonMall items: 7 Days; Return and refund.

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For device-related issues after usage please contact the brand warranty provider directly (if applicable).

Other Peripherals & Accessories

AdezonMall items: 14 Days; Return and refund.

Non-AdezonMall items: 7 Days; Return and refund.

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For device-related issues after usage please contact the brand warranty provider directly (if applicable).

Software

Non-returnable

For software-related technical issues or installation issues in items belonging to the software category, please contact the brand directly.

TVs, Audios & Cameras
Televisions, Headphones, Speakers, Cameras, Lenses, Flashes, Filters & Musical Instruments

AdezonMall items: 14 Days; Return and refund.

Non-AdezonMall items: 7 Days; Return and refund.

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For device-related issues after usage please contact the brand warranty provider directly (if applicable).

Other Accessories

AdezonMall items: 14 Days; Return and refund.

Non-AdezonMall items: 7 Days; Return and refund.

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For device-related issues after usage please contact the brand warranty provider directly (if applicable).

Movies & Music

Non-returnable

Appliances

AdezonMall items: 14 Days; Return and refund.

Non-AdezonMall items: 7 Days; Return and refund.

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For device-related issues after usage please contact the brand warranty provider directly (if applicable).

Fashion
Clothing, Apparel, Bags, Shoes & Accessories

AdezonMall items: 14 Days; Return and refund.

Non-AdezonMall items: 7 Days; Return and refund.

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

Women’s Intimate Apparel & Men’s Innerwear

AdezonMall items: 14 Days; Return and refund.

Non-AdezonMall items: 7 Days; Return and refund.

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

Eyewear, Jewellery & Watches

AdezonMall items: 14 Days; Return and refund.

Non-AdezonMall items: 7 Days; Return and refund.

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

Shoecare

AdezonMall items: 14 Days; Return and refund.

Non-AdezonMall items: 7 Days; Return and refund.

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

Home & Living
Bedding & Bath

AdezonMall items: 14 Days; Return and refund.

Non-AdezonMall items: 7 Days; Return and refund.

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

Lawn & Garden, Home Improvements, Household & Home Storage Supplies & Home Décor

AdezonMall items: 14 Days; Return and refund.

Non-AdezonMall items: 7 Days; Return and refund.

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For device-related issues after usage please contact the brand warranty provider directly (if applicable).

Kitchen & Dining, Furniture & Lighting

AdezonMall items: 14 Days; Return and refund.

Non-AdezonMall items: 7 Days; Return and refund.

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For device-related issues after usage please contact the brand warranty provider directly (if applicable).

Health & Beauty
Beauty, Personal Care & Health

Non-returnable

Hair Removal & Electronic Accessories

AdezonMall items: 14 Days; Return and refund.

Non-AdezonMall items: 7 Days; Return and refund.

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For device-related issues after usage please contact the brand warranty provider directly (if applicable).

Sports & Travel
Clothing, Apparel & Shoes

AdezonMall items: 14 Days; Return and refund.

Non-AdezonMall items: 7 Days; Return and refund.

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For device-related issues after usage please contact the brand warranty provider directly (if applicable).

Luggage & Suitcase

AdezonMall items: 14 Days; Return and refund.

Non-AdezonMall items: 7 Days; Return and refund.

Outdoor Equipments,Team & Racket Sports

AdezonMall items: 14 Days; Return and refund.

Non-AdezonMall items: 7 Days; Return and refund.

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For device-related issues after usage please contact the brand warranty provider directly (if applicable).

Fitness & Other Sports Equipment

AdezonMall items: 14 Days; Return and refund.

Non-AdezonMall items: 7 Days; Return and refund.

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For device-related issues after usage please contact the brand warranty provider directly (if applicable).

Supplements

Non-returnable

Toys & Babies
Clothing, Apparel & Shoes

AdezonMall items: 14 Days; Return and refund.

Non-AdezonMall items: 7 Days; Return and refund.

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For device-related issues after usage please contact the brand warranty provider directly (if applicable).

Toys & Games, Baby Care & Hygiene

AdezonMall items: 14 Days; Return and refund.

Non-AdezonMall items: 7 Days; Return and refund.

Toy vehicles are not eligible for refund

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For device-related issues after usage please contact the brand warranty provider directly (if applicable).

Grocery
Digital Goods
Other Categories
Books & Stationery

AdezonMall items: 14 Days; Return and refund.

Non-AdezonMall items: 7 Days; Return and refund.

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For device-related issues after usage please contact the brand warranty provider directly (if applicable).

Pet Supplies

Non-returnable

Automotive & Motorcycles

AdezonMall items: 14 Days; Return and refund.

Non-AdezonMall items: 7 Days; Return and refund.

Medical & Industrial Equipment

AdezonMall items: 14 Days; Return and refund.

Non-AdezonMall items: 7 Days; Return and refund.

Lifestyle Products

AdezonMall items: 14 Days; Return and refund.

Non-AdezonMall items: 7 Days; Return and refund.

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For device-related issues after usage please contact the brand warranty provider directly (if applicable).

Conditions for Returns
  1. The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
  2. The product must include the original tags, user manual, warranty cards, freebies and accessories.
  3. The product must be returned in the original and undamaged manufacturer packaging / box. Do not put tape or stickers on the manufacturers box.
Refund Policy

If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.

The time required to complete a refund depends on the refund method you have selected. Once we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days), the expected refund processing times are as follows:

Payment methods Refund methods & Time-frame
Cash on Delivery (COD) 1. Refund Voucher (1-2 working Days)

2. Bank Deposit (4-5 working days)

Adezon Voucher Refund Voucher (1-2 working Days)
Adezon Pay Balance Adezon Pay Account (Within 1 hour)
eSewa/Khalti Mobile Wallet To be credited to eSewa/Khalti wallet (3 working days)

If the standard time-frame (Bank Deposite, eSewa/Khalti Mobile Wallet) as mentioned in the above table has expired and you have still not received the refund, please contact your bank for more information. Refunds will not be processed in cash.