Sign in to your Adezon Account, select Your Orders.
Click ‘View’ link under ‘Actions’.
Select the item you wish to return.
Call Customer service at 9801880900 for ‘Return Request’ form and clearly describe the reason for return.
Pack your Adezon parcel securely, with the product in the original and undamaged manufacturer’s packaging along with any accessories, manuals, free items, etc. as delivered.
Print and secure the ‘Return Label’ on the return package. Alternatively, you can write the Return Tracking and Return Order Numbers on a paper and paste it on the return package.
Based on the location, head to your nearest drop-off point or wait for collection by our pick-up service.
| Phones, Tablets, Earphones & Headsets
AdezonMall items: 14 Days; Return and refund Non-AdezonMall items: 7 Days; Return and refund Not eligible for return if the item is “No longer needed” If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For device-related issues after usage please contact the brand warranty provider directly (if applicable). |
| Mobile & Tablet Accessories
AdezonMall items: 14 Days; Return and refund. Non-AdezonMall items: 7 Days; Return and refund. Not eligible for return if the item is “No longer needed If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For device-related issues after usage please contact the brand warranty provider directly (if applicable). |
| Laptops, Components, Processors, Projectors, Storage, Printers, Scanners, Headsets, Headphones, Speakers, Consoles & PC / Video Games
AdezonMall items: 14 Days; Return and refund. Non-AdezonMall items: 7 Days; Return and refund. If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For device-related issues after usage please contact the brand warranty provider directly (if applicable). |
| Other Peripherals & Accessories
AdezonMall items: 14 Days; Return and refund. Non-AdezonMall items: 7 Days; Return and refund. If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For device-related issues after usage please contact the brand warranty provider directly (if applicable). |
| Software
Non-returnable For software-related technical issues or installation issues in items belonging to the software category, please contact the brand directly. |
| Televisions, Headphones, Speakers, Cameras, Lenses, Flashes, Filters & Musical Instruments
AdezonMall items: 14 Days; Return and refund. Non-AdezonMall items: 7 Days; Return and refund. If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For device-related issues after usage please contact the brand warranty provider directly (if applicable). |
| Other Accessories
AdezonMall items: 14 Days; Return and refund. Non-AdezonMall items: 7 Days; Return and refund. If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For device-related issues after usage please contact the brand warranty provider directly (if applicable). |
| Movies & Music
Non-returnable |
AdezonMall items: 14 Days; Return and refund.
Non-AdezonMall items: 7 Days; Return and refund.
If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.
For device-related issues after usage please contact the brand warranty provider directly (if applicable).
| Clothing, Apparel, Bags, Shoes & Accessories
AdezonMall items: 14 Days; Return and refund. Non-AdezonMall items: 7 Days; Return and refund. If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. |
| Women’s Intimate Apparel & Men’s Innerwear
AdezonMall items: 14 Days; Return and refund. Non-AdezonMall items: 7 Days; Return and refund. If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. |
| Eyewear, Jewellery & Watches
AdezonMall items: 14 Days; Return and refund. Non-AdezonMall items: 7 Days; Return and refund. If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. |
| Shoecare
AdezonMall items: 14 Days; Return and refund. Non-AdezonMall items: 7 Days; Return and refund. If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. |
| Bedding & Bath
AdezonMall items: 14 Days; Return and refund. Non-AdezonMall items: 7 Days; Return and refund. If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. |
| Lawn & Garden, Home Improvements, Household & Home Storage Supplies & Home Décor
AdezonMall items: 14 Days; Return and refund. Non-AdezonMall items: 7 Days; Return and refund. If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For device-related issues after usage please contact the brand warranty provider directly (if applicable). |
| Kitchen & Dining, Furniture & Lighting
AdezonMall items: 14 Days; Return and refund. Non-AdezonMall items: 7 Days; Return and refund. If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For device-related issues after usage please contact the brand warranty provider directly (if applicable). |
| Beauty, Personal Care & Health
Non-returnable |
| Hair Removal & Electronic Accessories
AdezonMall items: 14 Days; Return and refund. Non-AdezonMall items: 7 Days; Return and refund. If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For device-related issues after usage please contact the brand warranty provider directly (if applicable). |
| Clothing, Apparel & Shoes
AdezonMall items: 14 Days; Return and refund. Non-AdezonMall items: 7 Days; Return and refund. If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For device-related issues after usage please contact the brand warranty provider directly (if applicable). |
| Luggage & Suitcase
AdezonMall items: 14 Days; Return and refund. Non-AdezonMall items: 7 Days; Return and refund. |
| Outdoor Equipments,Team & Racket Sports
AdezonMall items: 14 Days; Return and refund. Non-AdezonMall items: 7 Days; Return and refund. If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For device-related issues after usage please contact the brand warranty provider directly (if applicable). |
| Fitness & Other Sports Equipment
AdezonMall items: 14 Days; Return and refund. Non-AdezonMall items: 7 Days; Return and refund. If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For device-related issues after usage please contact the brand warranty provider directly (if applicable). |
| Supplements
Non-returnable |
| Clothing, Apparel & Shoes
AdezonMall items: 14 Days; Return and refund. Non-AdezonMall items: 7 Days; Return and refund. If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For device-related issues after usage please contact the brand warranty provider directly (if applicable). |
| Toys & Games, Baby Care & Hygiene
AdezonMall items: 14 Days; Return and refund. Non-AdezonMall items: 7 Days; Return and refund. Toy vehicles are not eligible for refund If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For device-related issues after usage please contact the brand warranty provider directly (if applicable). |
Non-returnable
Non-returnable
| Books & Stationery
AdezonMall items: 14 Days; Return and refund. Non-AdezonMall items: 7 Days; Return and refund. If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For device-related issues after usage please contact the brand warranty provider directly (if applicable). |
| Pet Supplies
Non-returnable |
| Automotive & Motorcycles
AdezonMall items: 14 Days; Return and refund. Non-AdezonMall items: 7 Days; Return and refund. |
| Medical & Industrial Equipment
AdezonMall items: 14 Days; Return and refund. Non-AdezonMall items: 7 Days; Return and refund. |
| Lifestyle Products
AdezonMall items: 14 Days; Return and refund. Non-AdezonMall items: 7 Days; Return and refund. If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For device-related issues after usage please contact the brand warranty provider directly (if applicable). |
If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.
The time required to complete a refund depends on the refund method you have selected. Once we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days), the expected refund processing times are as follows:
| Payment methods | Refund methods & Time-frame |
|---|---|
| Cash on Delivery (COD) | 1. Refund Voucher (1-2 working Days)
2. Bank Deposit (4-5 working days) |
| Adezon Voucher | Refund Voucher (1-2 working Days) |
| Adezon Pay Balance | Adezon Pay Account (Within 1 hour) |
| eSewa/Khalti Mobile Wallet | To be credited to eSewa/Khalti wallet (3 working days) |
If the standard time-frame (Bank Deposite, eSewa/Khalti Mobile Wallet) as mentioned in the above table has expired and you have still not received the refund, please contact your bank for more information. Refunds will not be processed in cash.
Payment Methods & Delivery Partners
AdezonXPRESS, Aramex, NCM, Xpresslegend
Address: SkyNet Building (Third Floor), Sinamangal, Kathmandu. Support call number: 9801880900 – Email: [email protected]
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