You can initiate a return within 15 days for Adezon Mall items and 7 days for other eligible items if you receive a wrong, damaged, defective or counterfeit item

When returning an item, ensure all seals, tags and accessories are left intact and item is in its original packaging. If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid.

Find below the table showing what you can return

Frequently Asked Questions

You can request a return online by clicking on My Order in your account

If the package was delivered to you and you requested for a pick-up, our delivery agent will call you to schedule a retrieval. There will be 2 attempts made to retrieve the item(s) in 3 business days.

No. You cannot change your selected refund option after it has been registered by our Customer Service Associate Team

Once we receive your request, we will make two attempts to retrieve the item(s).

You will not be able to return Adezon Mall items after 15 days and other eligible items after 7 days but if it is faulty, it may be covered under warranty.

Your return request will be cancelled and you will no longer be able to return that item.

We apologize for this. Please  call us on the following number.


We apologize for this. Please  call us on the following number.


It takes 2-5 business days for the money to reflect in your account. Please call us if you still haven’t received your refund after this time.


Returned items will be redelivered to you if we cannot verify your reason for returning it. For example, a microwave returned for not powering-on will be tested extensively and if the claims are right, a refund will be processed, but if during the test, it powers-on, the item will be redelivered to you.

We will keep you updated by email about the status of your return.

Warranty information is displayed on each product’s listing page.

No, you do not have to return your entire order. You can return your choice of selected items.

There are no charges for shipping a product back to Adezon.

At the moment, Adezon does not offer replacement or exchange of an item; however you can still return an item and receive a full refund.

Service centers are locations your devices can be fixed.