Return Policy

We want you to be completely satisfied with your purchase on Adezon website and our mobile app.

You can initiate a return or refund on items within 30 days of delivery from your Adezon account.
*Note: 30 days return only accepted via adezon account. guest checkout are not eligible for 30 days return policy.

ENJOY SHOPPING ON ADEZON WITH OUR EASY RETURN AND REFUND POLICY

quality you can trust

QUALITY YOU CAN TRUST

We are committed to offering our customers only 100% genuine and original products

PAY ON DELIVERY

The convenient shopping experience that allows you pay at your doorstep.

EASY RETURN & QUICK REFUND

EASY RETURN, QUICK REFUND

You have 30 days to make a return request after your order has been delivered. You will receive 100% refund for your item plus shipping fees, if we delivered a damaged, defective, wrong item or if you simply changed your mind.

HOW DOES OUR RETURN POLICY WORK?

INITIATE A RETURN

Return via contact form or call us if you have any questions.

DROP OFF YOUR ITEM OR SCHEDULE A PICK-UP

Return at our pickup stations or we can pick up the item

RETURN THE ITEM

Place the item in its original packaging, including any accessories, tags, labels or freebies. Always ensure your return slip is signed by our agents. That is your proof of return.

REFUND PROCESSED

Once we receive your returned item, we will inspect it and process your refund via voucher or bank transfer depending on your selected option, and this cannot be changed after option has been registered by our CS team. See our timelines here here

Our goal is for customers to be happy with their purchase. But things may not always go as planned. If things don’t go as planned, contact us and we will try to make things right for you.
  • Place your request for a return or a refund within 30 days of the date of delivery. If, for some reason, an item does not arrive, place your refund request within 30 days of the most recent estimated date of delivery. We have no obligation to consider requests placed outside of these timeframes.
    • I changed my mind – You can cancel an order within 8 hours of the time you placed it (Same Day Cancellation). Same Day Cancellations may be credited with Adezon Pay or Connect IPS.
    • This is not what I ordered – If you receive an item that is damaged, not the size or color you ordered, or not reasonably consistent with the item listing, you are eligible for a refund. We may request some evidence of the issue – typically just a photo or two – and you may be required to return the item.
    • It never arrived – If you don’t receive an item you ordered, you are eligible for a refund.
    • Return and refund requests should be placed from within the app or website – locate the order in your order history and click Customer Support.
  • Same Day Cancellations are eligible for Adezon Pay or Connect IPS. We may also offer or award Adezon Pay in other circumstances (See our (Adezon Pay).
  • After the Same Day Cancellation period (8 hours from order) has passed, Adezon will not consider refund requests unless the latest estimated arrival date has passed or the item has arrived and it is incorrect or damaged.
  • Return of Funds – after Adezon approves a cancellation or refund and (in certain cases) confirms the return of the item, Adezon will return or credit the amount of the purchase and the standard shipping fees. If you opt for or are issued Adezon Pay, the refund will not be issued to your original payment method. Any fees for special or expedited shipping will not be refunded and (as described above) in some cases the customer will be responsible for return shipping fees.
  • Adezon reserves the right to:
    • Refuse any refund if it in good faith suspects abuse of this Policy or violations of the Terms of Use
    • Limit customer support and refunds for abuse of these services or violations of the Terms of Use
    • Limit purchase activity in the services if it in good faith suspects abuse of this Policy or violations of the Terms of Use.
  • This Policy may be updated from time to time.