Frequently Asked Questions

Payment methodsRefund methods & Timelines
Cash on Delivery (COD)

1. Refund Voucher (1-2 working Days)

2. Bank Deposit (4-5 working days)

Adezon VoucherRefund Voucher (1-2 working Days)
Adezon Pay BalanceAdezon Pay Account (Within 1 hour)
eSewa/Khalti WalletTo be credited to eSewa/Khalti wallet (3 working days)

Adezon Refund Voucher can be chosen as a refund method. The value is equal to the amount of the product purchased.
You can use Adezon Refund Voucher as voucher code to buy any item.

If you have been issued a Adezon Refund Voucher, you will have received a voucher number.
Please enter this voucher number in the Coupon code box and click “Apply coupon” during checkout at DELIVERY METHOD step. A corresponding deduction will be applied to your total amount.

For items purchased on sale, the amount refunded will be the exact amount paid, and not its original value.

For example: If you purchased an item on sale for Rs.2,000 and its original value was Rs.4,000, we will refund you Rs.2,000.

If you purchased an item with a Refund voucher, we will refund you the sum of the amount you paid and the amount of the Adezon refund voucher.

The refunded amount will include the Delivery fees amount you were charged.