How to Shop on Adezon

Ask Us Anything

Yes. Please show your ID to the delivery associate / pick up station. It can be your Voters Card, Driver’s License or Work ID.

Yes, please ensure your representative has the tracking number and a signed copy of your ID.

Yes. Please ensure your representative has your tracking number.

Yes. We will refund you 100% of the cost of the item.

You can cancel your order by either login to your account or ​contacting our Customer Service at 9801880900.

Yes, we are committed to offering our customers only 100% genuine and original products. We also take all necessary actions to ensure that any seller found to be selling non-genuine products is immediately delisted from Adezon.

You can choose from the different payment methods available on Adezon. Please find below the list of available payment methods:

  • Cash on delivery
  • Adezon Balance
  • eSewa, Khalti

You can find the payment methods during the final step of checkout in detail. Do not hesitate to contact our Customer Service at 9801880900 for more information.

You may receive items in your order separately because they are sold by different sellers and are shipped at different times.

Simply register within 1 minute or login with your Facebook account if you do not have an existing account.

Shopping on Adezon is easy! Once you have found the product you want to buy, just follow the steps below:

  1. Click on ‘Buy Now’ to add this product to your cart
  2. Choose your preferred payment option
  3. Click on ‘Place order’ to complete your purchase.

Once your order is placed, we will automatically confirm it by notifying you via Email and We will call you for arranging your delivery. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, please contact us here a few hours after your order placement.

Step 1: Log your return request

  1. Option 1: Go to “Your” account, view orders and complete the refund form.
  2. Option 2: Call our Customer Service at 9801880900 to create your return.

Step 2: Pack your product

  • All items must be returned in their original packaging
  • Include all tags, accessories or gifts you received

Step 3: Return your product

  1. If you requested a pickup, we will contact you to arrange a pickup time.
  2. If you selected a drop-off station, please drop your package at your selected drop off station following the given instructions (no shipping charges will apply).
  3. For more details, please check out our returns&refunds section here

There are no hidden costs or charges when you order from Adezon. All costs are 100% visible at the end of the checkout process.

We do our best to get your orders delivered by the date listed on the product page.

  • Inside Kathmandu Valley: 1-2 working days from the date of order placement
  • Outside Kathmandu Valley: 3-5 working days from the date of order placement
  1. We will keep you updated by email about the status of your order.
  2. You can contact our Help Center at 9801880900 for further support.