Help Center

Adezon Customer Service

Products & Prices

Yes. We are committed to offering our customers only 100% genuine and original products. We also take all necessary actions to ensure that any seller found to be selling non-genuine products is immediately delisted from Adezon.

Please contact us if you think a product listed on our website does not meet these standards.


Shopping on Adezon is easy! Once you have found the product you want to buy, just follow the steps below:

  • Click on ‘Buy Now’ to add this product to your cart
  • Create an account or Login into your existing Adezon account by entering your Email and password
  • Choose your preferred payment option
  • Click on ‘Place order’ to complete your order

Once your order is placed, we will either automatically confirm it by notifying you via SMS in your mobile, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, please contact us a few hours after your order placement.

Need help placing an order?
Call our Customer Order Line – 9801880900
Operating Hours: Sun-Fri, 7am-9pm; Saturday, 9am-9pm.


You can choose from the different payment methods available on Adezon. Please find below the list of available payment methods:

  • Cash on Delivery (Pay via Cash)
  • AdezonPay
  • Esewa, Khalti, Credit/Debit Card

You will be required to select your preffered payment option at checkout. Do not hesitate to contact our Customer Service for more information.


Yes, we have our delivery service available in 47 cities. Check the list of provinces on drop down menu while choosing your location in the process of buying and placing your order.

Adezon Prime

Adezon Prime is a customer loyalty programme that entitles users to subscribe and receive unlimited free delivery on all Adezon orders, as well as access to exclusive promotions, rewards and partner benefits.

Account login

Method 1:

  • Start by clicking “Your Account” and then Register form
  • You will then be asked to provide some basic information.
  • When you have provided the required information, click Register button to finish the sign-up process.
  • We will send you an email to welcome you to Adezon.


Method 2:

  • Simply login with your facebook account.

Still Need Help?

Phone: 9801880900

7:00 AM – 9:00 PM Sunday to Friday

9:00 AM – 09:00 PM Saturday