We are committed to ensure 100% Purchase Protection for customers by offering genuine products, secure payments and easy returns for items shopped on Adezon.
Returns are easy with our online Returns Support Centre.
While most items can be returned for a refund or replacement within a 10-day return window, return policies may be different across product categories. Please check the Adezon Returns Policies for details on the returns policies of specific product categories.
Visit the Returns Support Centre to initiate returns. Learn more about returning items fulfilled by Adezon and returning seller fulfilled items.
Seller fulfilled items need to be returned directly to the seller and not to Adezon. The seller will specify the return address and mailing instructions. For more information about returns and refunds for seller fulfilled orders, click here.
Sellers are committed to sell only genuine products to customers on Adezon. All sellers listing their products on Adezon.com are required to enter an agreement to list and sell only genuine products.
Adezon understands that you care about how information about you is used and shared; and we appreciate your trust in us to do that carefully and sensibly. Your privacy is important to us and we work to keep your information secure.
How Secure Is Information About Me?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts your information, in addition to maintaining security of your information as per the International Standard IS/ISO/IEC 27001 on “Information Technology-Security Techniques- Information Security Management System-Requirements”.
We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. As per our security procedures, we may occasionally request proof of identity before we disclose personal information to you.
Adezon assures you that your information is completely protected and that your purchases are safe. Our secure-server software encrypts all your personal information including credit or debit card number, name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet.